In their second article Joanne Bennett and Ann Robinson describe the development of a series of workshops designed to meet staff needs and reflect on the process of change that was achieved.
Joanne Bennett MA, BA, NDN, RN, RNT is Principal Lecturer in Primary Care at the University of Northumbria at Newcastle. Ann Robinson BSc (Hons), PGCert, RGN, NDN/HV, CPT is a Senior Lecturer at the University of Northumbria at Newcastle.
Article accepted for publication April 2002.