Chris Buswell describes the need for nursing management and processes to develop higher standards similar to those seen in industry and recommends the use of benchmarking.

Chris Buswell RGN, Dip Nurse Counselling ENB 941 & 998 is a staff nurse at Grove Court Residential/Nursing Home (Elizabeth Finn Trust) Suffolk whilst completing a Cert. in Management Studies, Suffolk.

Article accepted for publication September 1999.